Client Intake Terms

Last updated: 1 July 2026

What these terms cover

These Client Intake Terms apply to your use of the enquiry, intake and matter forms, the matter navigator and any pathway tools, the preliminary-call booking process and any automated summaries provided through this website (together, the intake tools). By using the intake tools you agree to these terms. They should be read together with our Disclaimer and Privacy Policy.

General information only

The intake tools and any information, pathway, checklist or automated summary they generate are provided for general information only. They are not legal advice, do not assess all of the facts, documents, issues, risks, remedies or time limits that may affect your position, and are not a substitute for advice about your specific situation.

No solicitor–client relationship is created by intake

Submitting an enquiry, using an online tool, booking a preliminary call or otherwise contacting Stone & Pillar Legal does not create a solicitor–client relationship or oblige the firm to protect a right or meet a deadline. An engagement begins only when the firm confirms in writing that it accepts instructions and the applicable engagement requirements are satisfied.

What happens when you submit information

When you submit an enquiry or intake, we may review the information you provide, run a conflict check and contact you to discuss your matter. Until we have confirmed an engagement in writing, submitting information does not mean that we have accepted instructions, advised you, assessed your legal position, identified or preserved any deadline, lodged any document, or taken any step on your behalf.

This website does not presently accept document uploads. If upload functionality is introduced, the Privacy Policy, Disclaimer and these Client Intake Terms will be updated before it is made available.

Confidential and privileged information

Please provide only the information reasonably necessary to describe your matter at the intake stage. Do not send confidential, privileged or sensitive material unless and until we have confirmed in writing that we are able to act for you. Information sent before an engagement is confirmed may not attract legal professional privilege and, in some cases, may prevent us from acting for you because of a conflict.

Information you provide

You are responsible for ensuring that the information you provide through the intake tools is accurate and not misleading, and that you are authorised to provide it. We may rely on the information you submit when deciding whether we are able to assist and how to respond.

Conflicts of interest

We can only act for you once we have completed a conflict check and are satisfied that we are able to act. We may be unable to act, or unable to continue to act, where a conflict or potential conflict exists.

Time limits remain your responsibility

Planning, environment, compulsory acquisition, local government, land access, regulatory and court matters may involve strict time limits that affect your rights and remedies. You remain responsible for any applicable deadlines unless and until we have agreed in writing to act for you and the scope of that work has been confirmed. If you have received a notice, order, determination, proposed acquisition notice, compensation offer, decision, regulatory correspondence or court document, seek legal advice promptly.

Privacy

Information you submit through the intake tools is handled in accordance with our Privacy Policy, which explains what we collect, how we use and store it, and how to contact us about your personal information.

No guarantee of outcome

Nothing on this website or generated by the intake tools is a promise or guarantee about the prospects, cost, duration or outcome of any matter.

Fees

Using the intake tools and making an initial enquiry is without obligation. Fees are payable only where we have agreed to act under a written costs agreement that sets out the scope of work and the basis of our charges.

Changes to these terms

We may update these Client Intake Terms from time to time. The version published on this website at the time you use the intake tools applies to that use.

Governing law

These terms are governed by the laws of New South Wales, Australia. Stone & Pillar Legal is a business name of Stone & Pillar Pty Ltd (ACN 698 040 854 · ABN 11 698 040 854).